Level 1

Has anybody had this issue with emailing documents? Error "Outlook cannot log on"

QuickBooks Team


Hello there, kerryb1.


I reviewed our list of reported issues and found that it’s an outlook error. Our engineers are currently investigating and working on a permanent fix to this unusual behavior. I suggest reaching out to our Phone Support Team so we'll add your account to the notification list. 


Here's how to contact us:

  1. Click Help and select QuickBooks Desktop Help
  2. Enter in the box something like Unable to send invoices using Outlook
  3. Click Continue
  4. Select to either Chat, Call, or Get a callback

We'll keep you updated via email. Let me know if you need anything else. Thanks!