Level 1

cant restore company files from backup (file wont open)

trying to restore my company files from backup after computer crash.  find the right file and it wont open. just get that little circle continuously circling on itself.  the only way to do anything is to end task and start again

Moderator

Install

Thanks for the detailed information about your concern, suebee1.

 

 

It's possible that the file was damaged. I'd suggest reaching out to our Technical Support team so they can further assist you with retrieving your company file.

 

Here's how:

  1.  From the Help menu, select QuickBooks Desktop Help.
  2. Click Contact us.
  3. Enter your concern about can't open company file
  4. Click Start a message.

 

Please let me know how the chat turns out. I want to make sure this is taken care of.

Level 14

Install

@suebee1 

If you can create a new file or open a sample one, your backup file may be damaged. Call and ask Intuit Data Service to fix your file. Should you need to resolve it in due course, consider purchasing a 3rd party file recovery service.