Thanks for the detailed information about your concern, suebee1.



It's possible that the file was damaged. I'd suggest reaching out to our Technical Support team so they can further assist you with retrieving your company file.


Here's how:

  1.  From the Help menu, select QuickBooks Desktop Help.
  2. Click Contact us.
  3. Enter your concern about can't open company file
  4. Click Start a message.


Please let me know how the chat turns out. I want to make sure this is taken care of.