I appreciate the details you've added, shelly20.
This type of message appears when you have updated your credit card information in QuickBooks Online (QBO). To fix this, we can try some basic troubleshooting steps.
We can start by using a private browser or an incognito window. Your web browser keeps files in its cache and saves the pages you have previously visited. Using a private window helps identify if it's the browser that's causing this behavior.
Below are the keyboard shortcuts that you can refer:
- Google Chrome: press CTRL + Shift + N
- Mozilla Firefox: press CTRL + Shift + P
- Safari: press Command + Shift + N
If you're no longer seeing the message, go back to your original browser and clear the cache to make sure your browser functions more efficiently. Otherwise, you can try other supported browser to help narrow down the cause of this behavior.
However, if you continue to receive the prompt, I suggest contacting our QuickBooks Care Support. They can help verify the status of your subscription.
You can reach them through this link: Contact Support.
Get back to me if you need further help. I'm always happy to assist. Have a great day and take care.