Thanks for sharing in-depth information about the problem with your recent installation, @YeoandYeo,


It looks like you've already tried all possible solutions to install the 2017 software. In this case, I would recommend contacting our Support Team for further troubleshooting.


Our representatives can provide the steps to successfully install a discontinued software. Follow the steps below to connect with a live representative:


  1. You must be in the Home screen to get the contact option. Once the Home page is up, go to the Help menu.
  2. Select QuickBooks Desktop Help.
  3. On the pop-up screen select Contact us.
  4. Click the Search for Something else button then type your concern in the Ask us anything box.
  5. Hit Search then scroll down to get your contact options.

Another option to contact us is through the web. Here's how:


  1. Go to this link:
  2. Select QuickBooks Desktop then Continue as guest.
  3. Pick your QuickBooks version.
  4. The self-help topics are listed in the What can we help you with section.
  5. For live help use the Search for something else button.

Let me know how the call goes, as I want to ensure you're being attended by our Support. I'll be right here if you need anything.