Hi there yvettebusha,
Let me help you print your W2 on a remote desktop.
Since you’re using remote access, you must have full admin rights to be able to access the printing option. If not, you can log in locally to your QBO account and directly print the W2 forms.
If you’re receiving any error please let me know so I can extend my assistance. I’d like to make sure that your concern is resolved. Have a great day!