Level 2

Qb 2019 Desktop Pro Plus

We run 2 different companies on QB.  One of our companies is running fine.  The other, which is hardly used, has been backdated to 2009.

How do I get my old records?

Not applicable


Sorry - what do you men by 'backdated'?
Has it been inactive for 10 years?
Level 2


No, this company file is used several times a month.

After installing 2019, everything went back to 2009.

I have a lot of data since then :)

Level 2


No, this company file is used several times each month.

After installation, everything reverted to 2009

Not applicable


Hello, WEC.


You might have restored the wrong backup copy of this company. You can go back to your old QuickBooks where the 2019 transactions are created then create a backup copy. Restore the new backup copy into your QuickBooks 2019 and check if the transactions are showing.


Feel free to leave a comment below if there's anything else you need.

View solution in original post

Level 2


I did have to open the old QB and create a file to restore to the new QB.

Everything is working fine now.

Thank you so much!!

Level 1


I have a backup copy, but a new lap top, how do I install the program without a disc



Hello tscott1118,


I can help you download and install QuickBooks without a disc. You can definitely download the installer from our website. 


Please follow the steps below: 

  1. Go to this page: https://downloads.quickbooks.com/app/qbdt/products.
  2. Select your product and version.
  3. Select Download.

To install the software:

  1. Select the QuickBooks executable file installation.
  2. Select Yes to All
  3. Select Next.
  4. Agree to the Software License Agreement, then select Next.
  5. Enter your License and Product numbers, then select Next.
  6. Continue until you've reached the select Install window.
  7. Select Open QuickBooks to get started!

You can see the more video tutorials in this article: Download QuickBooks Desktop.


Let us know if you need more help. We'll be right here for you.