Hello there, chellanbran.
Thanks for visiting the QuickBooks Community. It’s my priority to get this issue resolved so you can install your QuickBooks Desktop Pro 2018.
Let’s download the QuickBooks Install Diagnostic Tool to resolve the issue. This tool is designed to automatically identify and fix a wide variety of errors that you may receive when installing QuickBooks Desktop.
1. Download the QuickBooks Install Diagnostic Tool.
2. When prompted, save the file to the local Desktop.
3. Close any open programs, and then run the program by double-clicking on the QBIntall_Tool_v2.exe.
4. Once the diagnostic has completed, restart your computer to ensure proper update of components.
You may check out this article for additional information: Fix Common QuickBooks Desktop Installation Errors with the QBInstall Tool.
Let me know how it goes by leaving a comment below and we’ll take it from there. Have a good one!
Hi there chellanbran,
Thanks for letting us know about this. Let me help you get rid of the issue.
Let's proceed with repairing your QuickBooks Desktop to fix program-related issues or errors. The detailed steps are outlined in the article below:
If the problem continues, please give us a call. One of our Phone Support Specialists have the tools needed to further check the issue. You can reach them by following these steps:
2. Choose your QuickBooks version.
3. Choose a topic.
4. Click the Get Phone Number button below.
Don't hesitate to click the Reply button below if you need further assistance with the problem. I'll be around for you.
I could not get my desktop icon to work to view 2018 QuickBooks Pro so I have been unsuccessfully trying to reinstall it. Please call me at [removed] to help me. Thank you.
Hello there, gweddle.
Thank you for posting here in the Community. It would be my pleasure to help you access QuickBooks Desktop on your computer.
Double-clicking the QuickBooks Desktop icon multiple times can prevent the program from opening. You can use the QBRefresher tool to close QuickBooks processes you're unable to find.
To download the app, I'm adding the article below (scroll down to Solution 1):
If the problem continues, you can follow the remaining troubleshooting steps from the article I've attached above.
Please note we've removed the private information you've added from the thread since this is a public forum. If you want to reach out to our Phone Support Team, you can follow these steps:
- Log into QuickBooks Desktop.
- Click the Help tab at the top menu.
- Select QuickBooks Desktop Help.
- Select the QuickBooks support hyperlink.
- Choose a topic.
- Scroll down and choose the way you want to connect.
Please remember I'm available here whenever you need additional assistance with opening QuickBooks. The Community is always available to help.
I have spent HOURS trying to load qb 2018 on two machines and it keeps hanging up asking for internet exployer...have had no issues on other desktops,,,,been using qb for many years,,,tried ,,,qb disk doctor,,,toll hub...reinstalled after clean unstall,,,,i'm stumped
I appreciate you for sharing the details you’ve performed in fixing this issue, @matttbg.
I can imagine this hasn't been easy for you. Allow me to grab this opportunity to share with you some insights on how to get around this issue. You'll need to check if your two computers/machines meet the system requirements. This way, we can ensure your QuickBooks Desktop (QBDT) software runs smoothly.
Also, ensure your Internet Explorer (IE) is up to date to sync well with your QBDT software. If the issue persists, I recommend contacting our Support team. They have the proper tools to securely check your account and investigate the reason why your software doesn’t load on our two machines.
To reach out to them, you can refer to the steps shared by my colleague above. Ensure to check their Support hours so you’ll know when agents are available.
Once everything is all good, feel free to check our QuickBooks Support page for your reference. There, you can browse some articles/topics that you can use for future guidance.
Keep updated if you need further assistance managing your QuickBooks. You’re always welcome to post a reply. I’ll be around ready to help you. Take care and stay safe.