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Import GoPayments - NOT WORKING!!

The Import GoPayments is not working. I have contacted QuickBooks, via chat and phone. They say they will email when it is working. It has been several days and I can not import any credit card payments to apply to correct invoices. When clicking on the "Import GoPayments" under the gear, it automatically links me to a discussion page ?!? Is there something else I can do to apply my credit card payments to the correct invoices? I have several days of invoicing that have no payments attached to them, but I know we have a credit card transaction to apply to them, I just have no idea how to apply them with out the Import GoPayments to work! All help is apprecitaed!!