Thank you for getting back to us. To check it, I recommend contacting our customer support team. This way, we'll be able to pull up your account in a secure environment then escalate this underlying subscription issue.
You may want to check out our Self Help article. This contains our helpful articles and how to manage your account in QuickBooks.
Let me know if you need further help with this. I'll be happy to lend a hand. Have a great day.