Level 1

I need to create a Recipient Created Tax Invoice (RCTI) form template. In custom forms I do not get this option. How do I do this?

Level 1

Manage customers and income

Hi bookkeeper

Recipient created invoicing is currently unavailable in QBO. As of now, you'll have to create a separate invoice showing the original cost. 

Then, create a bill for the expenses deducted and to be able to send a remittance advice.

The total paid showing on the remittance advice includes details of the bill being paid but does not include the credits in detail or take them into account in the total. 

To create an invoice:

  1. Click on the Plus icon (+).
  2. Click on Invoice.
  3. Select the customer nametermsdate to be assigned on the invoice.
  4. Select the item/service, enter the amount and tax if any.
  5. Click on Save or Save and send.

To create a remittance advice:

  1. Click on the Plus icon (+).
  2. Click on Pay Bills.
  3. Select the bill to pay by putting a check mark beside the bill.
  4. Click on Print or Save and send.

Hope this helps.

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Level 1

Manage customers and income

RCTI's are not unusual - why is this not available?  Will it be available in the near future?
Level 2

Manage customers and income

How are you meant to reconcile this invoice that has been sent if the amount will never be received?  


Manage customers and income

Hello there,  ChrisD55.

You can create an Expense account named Bad Debts. Create a service item called bad debt and link it to the Bad Debts Expense account.

Create a credit memo for the customer and use the bad debt item. Then apply the Credit Memo to the outstanding invoice.


To create an Expense account named Bad Debt:

  1. Click the Gear icon, and choose Chart of Accounts.
  2. Click New.
  3. From the Account type drop-down list, select Expenses.
  4. From the Detail Type drop-down, choose Bad Debts.
  5. In the Name field, enter Bad Debts.

You can check this article for the detailed steps and guide on how to write off bad debts. 


Don't hesitate to reach out to me if you need more help.