Level 1

Problem with stock quantity adjustment. Entered the new quantity for multiple products but the QOH for two of them is short by 1. No open invoices to affect QOH. Help?

We only have 8 products on the system. Every time I carry out a stock adjustment for two of the items, the QOH is out by 1. For example - we had 1 item left in stock. Today we produced another 43. I updated the stock levels using stock adjustment and would expect the QOH to now show 44 - the physical amount we have in stock. Instead the value reads 43. We don't have any invoices on the system with a future date that could be effecting the QOH - any ideas what could be causing the discrepancy?
QuickBooks Team

Manage Customers and Income

Thanks for making sure that there aren't any transactions that might have affected the total quantity on hand, lisa149.


A possible browser issue might have caused the discrepancy. There are a couple of steps you can follow to resolve common browser issues and unexpected results when working in QuickBooks Online. You can use an incognito/private browsing session, use a different browser, and clear your browser's cache.


Follow these keyboard shortcuts to open an incognito/private browsing window:


  • Ctrl Shift N  for Google Chrome
  • Ctrl Shift P  for Firefox
  • Ctrl Shift + DEL in Microsoft Edge
  • Control Option +if you're using Safari

QBO also works well with the browsers I've enumerated above. To delete cache and other temporary internet files, use this article as a guide: Clear Cache And Cookies To Fix Issues When Using QuickBooks Online.


Once done, go back to your account and make the stock adjustment once again. Then, check if you can already see that the quantity on hand shows 44.


Feel free to check out these articles about managing stocks in case you might need these in your future tasks:



Let me know if you have follow-up or any other questions. We're always here to help. 

Level 1

Manage Customers and Income

Thanks for the reply,

cleared invoices, cookies and the cache and we still seem to have a problem. Here's an example. In the products and services screen the item shows as a QOH of -1. When I go into the stock adjustment function to set the value to 0 the QOH displays as 0.
The sctock adjustment screen value is correct but it's causing problems with invoicing as it shows the incorrect QOH value.
I've added a couple of grabs to show what I mean.
I'm using Quickbooks on a Mac with Firefox but also tried opening in Safari and got the same incorrect QOH.

Level 1
Level 1
QuickBooks Team

Manage Customers and Income

Hi there, lisa149.


Thank you for coming back and for providing screenshots to fix the issue.


When the items shows -1 in the Product and Services section, it means you create an invoice and use the item without available stock. Since you've mentioned above that you don't have any invoices on the system with a future date that could be affecting the QOH, I'd suggest checking the adjustment you've created if the amount entered is correct. You can click this article to see the steps and go to the Edit or delete an inventory quantity adjustment section: Adjust inventory quantity on hand in QuickBooks Online


If the issue persists, I'd recommend contacting our QuickBooks Support Team. They have the tools to pull up your account to investigate the cause of the issue.


Here's how:


1. Open your QuickBooks Account.

2. At the top right, click the Help icon.

3. Click Contact Us.

4. Under What can we help you with?, enter your concern about QOH.

5. Click Let's Talk.

6. You'll be routed into the Choose a way to connect with us page.

7. Select how you want to contact them and fill in the information.


On the other hand, the QOH that shows in the Product and Services section is different from the QTY that appears when you create an invoice. With this, the QTY that shows on the invoice is the number of the items ordered by your customer.


Please refer to this article to see steps on how you can track the items that you’ve paid but haven't received yet in QuickBooks Online: How to track your prepaid inventory.


Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.