Hello ash87d,

I appreciate the time and effort you've spent with one of our support agents. I'll personally share your feedback with our Customer Support Team regarding this one. We'll be able to take action on improving our customer service.

May I know what specific bank account you are having issues with? Please know that I'm always around to help you with any QuickBooks issues you may be having. Don't hesitate to click the Reply button below and share your concerns.

I recommend contacting our QuickBooks Live Team, they can also help you re-escalate the concern. Simply follow the steps I've outlined below to get in touch with them.

1. Sign in to your QuickBooks Online company.
2. Click Help (?).
3. Select Contact Us.
4. Choose Start a chat or Get a callback from the next available expert.

Feel free to get back here any time if you have QuickBooks concerns. I'm just a post away to help you. Keep safe.

@ash87d 

You can use one of the converter tools (e,g csv2qbo @ $60 one time license) as a workaround.

https://www.moneythumb.com/?ref=110