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If you are using QBO Easy Start or your account > 60 days old, you should open a new blank QBO account and cancel the old one.
https://quickbooks.grsm.io/CFIB
https://quickbooks.grsm.io/Canada
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Hello hilda-hesswellmi. Thanks for connecting with us here. Just to add to the valuable info that Fiat has shared above, I encourage you to check out this helpful article with more info on how to: Delete your data and start over in QuickBooks Online. You're more than welcome to reach back if you have questions as you go through the article. I'll be one message away in case you need anything else.