Hi Willis_,
Welcome to the Community. It's essential to get your product code to access your QuickBooks Desktop account. I'd be glad to point you in the right direction.
I encourage you to contact our customer support team. They'll be able to work with you directly, verify your information and provide you with the product code. You can refer to this article to reach out to our team.
Let me know if you have any questions, I'll be happy to help.
