REMWS
Level 1
‎March 06, 2024 08:38 PM

Importing web connect file from Scotiabank Online

I have been using the Quickbooks web connect to import Scotia Bank visa statements for many years, All of the sudden I get an error message saying: Quickbooks found an error. We can't read the file your financial institution sent. Error Code OL-222.

 

I have tied various times over the last few days with no luck.

 

On a seperate note, I have to chrome on the same machine to download the .qbo file as the browser built into quickbooks just gives an error when trying to login to scotiabank. It's a scotiabank error: "Sorry, web couldn't complete your request." Does anyone else have issues logging in directly in QB?

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4Gal
Level 11
‎March 06, 2024 09:12 PM

Other Questions

Which QB Desktop year version do you have?

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REMWS
Level 1
‎March 06, 2024 09:18 PM

Other Questions

QB 2024 Premier. Fully patched. I have uninstalled and reinstalled with no luck.

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Trish_T
QuickBooks Team
QuickBooks Team
‎March 07, 2024 09:25 AM

Other Questions

Hi REMWS,

 

Thanks for getting back to us here.  Web Connect issues can happen for several reasons, such as incomplete bank files or incompatible formats. Changes from your bank can also create issues.  Follow this link to view how to fix web connect import issues.  If the issue persists, please don't hesitate to contact our QuickBooks Desktop specialists at 1-833-317-2226, Mon-Fri: 9am-8pm ET.  They will be able to review the issue in more depth, and escalate it for further investigation as they see necessary.

 

If you have any other questions, please feel free to reach back out.  We would be glad to assist!

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