I recently migrated to qb desktop premier 2020 from qb desktop premier 2015 but am having problems with the admin id/password.
1. With several of my qb company files, upon opening them, I was prompted to enter the admin user credentials. When I did that , qb rejected them.
2. So I tried removing the admin password (set to blank) from qb 2015 and then retried opening the qb company file in ver 2020. qb now prompted me to create a password for admin and set my security questions- which I did - and it proceeded to convert my company file for the new version.
3. I can now open these company files with all authorized user ids but the admin credentials, again, are rejected. The security questions I set do not work either.
Any idea how to fix this problem so that I can have admin access to my company files?