Level 1

Unable to import an ofx or qfx file

Hello,

 

I was trying to import an ofx file of transactions after doing so successfully last week, but am now seeing this error: The uploaded file isn't a valid Web Connect file.

I can't find any explanation in the Q&A or in the guides as to what this means.

 

It looks like the system is returning: The uploaded file isn't a valid Web Connect file.", code: -16802

 

How can I determine what might be causing this issue?

 

Thank you,