QuickBooks Team

Other Questions

Hi there Mike,


Thanks for reaching out to let us know that you're experiencing the same interruption with the connection between HSBC Net and QuickBooks Online. I want to make sure that you're able to take advantage of all of the fantastic tools that QuickBooks Online includes, such as the bank feed which makes entering your transactions a breeze. 


Our engineering team is currently working hard to get this connection repaired so that you and other users can get back to business. If you would like email updates when there is a fix for this interruption, you can reach out to our support team at one of the methods below. An agent will be able to add your name to the list of users affected by this issue.


In the meantime, there's a workaround that you can use to manually import the transactions from your bank account into QuickBooks. This will involve downloading the transactions from your online banking platform beginning from the date that the connection was interrupted, and manually importing them following the steps in the article below. On occasion, this method causes duplicate transactions to be pulled into QuickBooks. If this happens, all you need to do is select the duplicates and click Exclude to remove them from the feed.



Here's how you can reach out to our support team:


Schedule a Callback or Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.

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We'll have you back to business as soon as possible!