Level 1

Hi, my payroll account just doesn't work! Error Message: We're having some trouble on our end.Give us a few minutes and come back. It's been like it since yesterday!!!

Community Champion

Other Questions

Hello bookkeeper64,

I'm so sorry to hear you having issues with your QuickBooks Online Payroll, but I'm glad you reached out to the community so we can help. I know how frustrating these things can be.

I can offer some basic troubleshooting steps to try until you can reach out to QuickBooks Online Support and connect via screen share in the case that there is something we cannot see that is triggering an issue.

Basic Troubleshooting Steps:

Try working in Incognito or Private Browsing Window (Google Chrome Browser works best)

How To Go Incognito In Browsers

Do a performance check on your systems to ensure you have the best running QuickBooks Online

Check System Requirements, to ensure you have the best compatible systems to have a high performing cloud based accounting software

I hope this information is useful! I hope you have a great rest of the weekend.

Kindest Regards,
Lourdes Fernandez

QuickBooks Team

Other Questions

Hi bookkeeper64,


It's important to me that you can use your payroll account and take advantage of the great features QuickBooks Online Payroll offers. In addition to the troubleshooting steps shared above by Lourdes, you can also try clearing your app or browser's cache to ensure there are no bugs in the software causing this error. Here's how to proceed for that: Clear cache and cookies to fix issues when using QuickBooks Online


In case the issue persists, don't hesitate to reach out to our tech support team. We'll be happy to help you get back on track.