I'm so sorry to hear you having issues with your QuickBooks Online Payroll, but I'm glad you reached out to the community so we can help. I know how frustrating these things can be.
I can offer some basic troubleshooting steps to try until you can reach out to QuickBooks Online Support and connect via screen share in the case that there is something we cannot see that is triggering an issue.
Basic Troubleshooting Steps:
Try working in Incognito or Private Browsing Window (Google Chrome Browser works best)
How To Go Incognito In Browsers
Do a performance check on your systems to ensure you have the best running QuickBooks Online
Check System Requirements, to ensure you have the best compatible systems to have a high performing cloud based accounting software
I hope this information is useful! I hope you have a great rest of the weekend.
It's important to me that you can use your payroll account and take advantage of the great features QuickBooks Online Payroll offers. In addition to the troubleshooting steps shared above by Lourdes, you can also try clearing your app or browser's cache to ensure there are no bugs in the software causing this error. Here's how to proceed for that: Clear cache and cookies to fix issues when using QuickBooks Online
In case the issue persists, don't hesitate to reach out to our tech support team. We'll be happy to help you get back on track.