Community Champion

Other Questions

Hello bookkeeper64,

I'm so sorry to hear you having issues with your QuickBooks Online Payroll, but I'm glad you reached out to the community so we can help. I know how frustrating these things can be.

I can offer some basic troubleshooting steps to try until you can reach out to QuickBooks Online Support and connect via screen share in the case that there is something we cannot see that is triggering an issue.

Basic Troubleshooting Steps:

Try working in Incognito or Private Browsing Window (Google Chrome Browser works best)

How To Go Incognito In Browsers

Do a performance check on your systems to ensure you have the best running QuickBooks Online

Check System Requirements, to ensure you have the best compatible systems to have a high performing cloud based accounting software

I hope this information is useful! I hope you have a great rest of the weekend.

Kindest Regards,
Lourdes Fernandez