I'll get the help you need, Eric Rece.
Before we proceed, did you encounter any error messages when you contacted our chat support? If so, I suggest providing it to us so we can provide accurate steps to fix this. Also, a screenshot would be a great help too.
Aside from the chat support, you can also share your concern with us, and we'll help you out.
Though, if you still wish to have a representative on the line, I recommend using our test account to reach out to them. Let me guide you with the steps.
- Click on this link: https://app.qbo.intuit.com/app/homepage.
- Go to the Help menu.
- Click Contact Us.
- Enter the summary of your concern in the dialogue box, then click Continue.
- Select Start messaging.
You can also speak to one of our representatives by clicking the Get a callback button.
To ensure that you'll be assisted on time, please check out our support hours.
I also encourage you to visit our Community Help website that shares helpful articles to read on topics like account management, banking, reports, and more.
You can always reach out to us again if you need help in managing your QuickBooks data.