Hello MJPH, 

Welcome to the Community page, 

The decision was made to retire the option to have custom import styles a few years ago now. 

There was several key reasons for this but ultimately it came down to these reasons:

• Cost of maintenance for our invoicing engineering team

• CS contacts (Internationally)

• Bug reports (several investigations raised)

• Limited overall usage

We appreciate what you are saying and have passed this on as feedback. 

If there is no longer a solution to create professional stationery items this would mean IMHO QBO is not fit for purpose for brand conscious organisations

Absolutely - have a cheer!

& I say this as someone that still retains the .docx import feature for invoices (last time I checked, at least!).

PS... don't expect the Feedback to have any effect whatsoever.

The .docx import was tricky to get right but perfectly usable.  It was marked as a beta product (QBO Labs) so, in essence, unsupported.  You used it in that knowledge, so 3 out of 4 of the reasons given above for pulling it simply don't hold water.

Same issue - still no resolution today. Their provided templates causing me major frustration and I am EMBARRASSED to send to clients. 

Hello Laurenjk,  we are sorry to hear you feel this way and that you have had issues with our templates.

If QB are sorry, then its time to stop being sorry and fix it .