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Upgrade to QB online migration

Hello, is anyone else experiencing difficulties when migrating from Desktop Pro to QB Online?  We have worked through all the troubleshooting guidance and still our file is unable to convert from Desktop Pro to QB online  - the file has been with QB tech team for over 3 weeks now and they seem to be experiencing difficulties with it also?  

 

Anyone else experienced this and if so how did you resolve?  Many thanks hopefully 

 

Rachael