Since you continue to get the same result, I recommend reaching out to the Customer Care Team for assistance.
They can pull up your account in a secure environment, which we are unable to do so in this public forum. If the problem requires further analysis, our representative can create a ticket and send it to the engineers for investigation.
To get our contact number, click the Help icon in the upper right-hand corner. From there, select the Contact us link below the Need support? section.
For additional reference, you can use the following articles about filing your taxes at the end of the year and reports you can run to verify your tax return:
If there's anything else you need help with, feel free to hit that Reply button. Have a great day ahead.