Level 1

Account receivable

Since converting from QuickBooks destop to QuickBooks online, any sales invoices I enter are incorrectly posting to VAT instead of Accounts Receivable (Sales Ledger Control) for sterling invoices.  It works correctly for US Dollar sales.


Since I don't think  you can journal to control accounts how can I correct this?


Any suggestions? Thanks.

QuickBooks Team

Other Questions

Hi Annie H,


Thanks for your post and welcome to the QuickBooks Online Community!


In QuickBooks Online, VAT on the invoice should post to the VAT control account, unlike in Desktop where these posts to the A/R account. 


What QuickBooks VAT code are you selecting on the invoice and does the transaction journal ('More' on invoice toolbar > Transaction journal) show this as posting to VAT Control?






Level 1

Other Questions

Hi Georgia,


Sorry forgot to say - the transaction listing shows the sale posting as a debit to VAT (not VAT control) and a credit to sales with nothing to VAT control (which is right since this is Z zero-rated).  The debit should be to Sales Ledger Control (A/R) rather than VAT but why is it posting this way?  Any ideas?


Other Questions

Hello there, Annie H,


Thank you for the additional information you've added. Based on that, there may be a need to do a VAT refresh. I recommend reaching out to our QuickBooks support. They'll be the one to do it for you.


Here's how:

  1. Click the Gear icon.
  2. Select Contact us.
  3. Enter VAT refresh, then click Let's talk.
  4. Select from Start messaging or Get a callback.

Check out this article for future reference: Submit a VAT return in QuickBooks Online.


Stay in touch with me if there's anything else I can help you with.

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