Other Questions

Hello there, Annie H,


Thank you for the additional information you've added. Based on that, there may be a need to do a VAT refresh. I recommend reaching out to our QuickBooks support. They'll be the one to do it for you.


Here's how:

  1. Click the Gear icon.
  2. Select Contact us.
  3. Enter VAT refresh, then click Let's talk.
  4. Select from Start messaging or Get a callback.

Check out this article for future reference: Submit a VAT return in QuickBooks Online.


Stay in touch with me if there's anything else I can help you with.

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