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Imported Invoice templates are not working when invoicing

Hi all, 

 

I am really frustrated, not only because the old templates on desktop are not in QB online but I created my own template and imported it into QB Online and it was working fine but now for 2 weeks the imported templates don't work!

They are correct in the custom styles and preview but when i create an invoice and select my template it has no format at all and all over the place.  This means I am using the standard templates which don't look as good.

This is not a good way to run a business, we are not demonstrating consistency with our clients and it is unprofessional! 

 

I have called and spoke to the online team and they have screen shared and gone through everything and said i need to delete and re-upload, done this and it has not worked.

 

Can anyone help?