nick15
Level 1

Main Screen not up to date

Good Morning,

I have been with QB for the last 8 months and since January my account doesn't seem to have been up dated even though I have invoiced and added payments.

is there anything I can do to update it myself?

 

Thanks Nick 

TaliaI
QuickBooks Team

Other Questions


Hello nick15,

 

Welcome to the Community - thank you for your question!

 

Are you referring to the reports on your dashboard?

 

Thanks,

 

Talia

nick15
Level 1

Other Questions

Hello Talia, 

 

Yes the main screen reports haven't been updated since December on my account.

 

Kind Regards 

Nick 

TaliaI
QuickBooks Team

Other Questions

Hello nick15,

 

Could you please let me know what option is currently selected for when these reports are running for, and try changing this option from the small drop down menu in the top right hand corner of the boxes?

 

Thanks,

 

Talia

nick15
Level 1

Other Questions

Hello Talia, 

 

Profits and Loss - shows nothing for last 3 months, last month and current month. however is does show figures for this tax year but only up to December (I've worked out the figures.

 

Invoices - are correct and shows all the invoices.

 

Expenses - are all correct.

 

Mileage - are all correct. 

 

Estimated Tax - is incorrect because it isn't calculating the Jan, Feb and March invoices.

 

I'm not sure why it isn't calculating the profits and Losses. 

 

Kind regards

Nick 

 

nick15
Level 1

Other Questions

Hello Talia, 

 

Profits and Loss - shows nothing for last 3 months, last month and current month. however is does show figures for this tax year but only up to December (I've worked out the figures.

Invoices - are correct and shows all the invoices.

Expenses - are all correct.

Mileage - are all correct. 

Estimated Tax - is incorrect because it isn't calculating the Jan, Feb and March invoices.

 

I'm not sure why it isn't calculating the profits and Losses. 

 

Kind regards

Nick 

 

TaliaI
QuickBooks Team

Other Questions

Hello nick15,

 

Could you run the profit and loss from the reports section and let me know if the figures past December show there?

 

Thanks,

 

Talia

nick15
Level 1

Other Questions

Hello Talia 

 

The figures are still incorrect in the report section 

 

Kind Regards 

Nick 

TaliaI
QuickBooks Team

Other Questions

Hello nick15,

 

Could you please send a screenshot of your 'All Sales' screen showing us some transactions from the last 3 months?

 

Thanks,

Talia

nick15
Level 1

Other Questions

Hello Talia, 

 

There is no All sales screen as it is a self employment account.

 

Kind regards 

Nick 

EmmaM
QuickBooks Team

Other Questions

Hi Nick

 

If you could go to transactions instead on the left and then make sure the year is the same as the profit and loss and if you could send us a screenshot of that as an attachment that would great

 

Kind regards

 

Emma

nick15
Level 1

Other Questions

Good morning Emma, 

 

Please find attached the screen shot as requested. 

This still doesn't total up though the the figures it should be.

TaliaI
QuickBooks Team

Other Questions

Hello nick15,

 

Thank you, could you please also send a screenshot of the transactions on that screen?

 

Thanks,

 

Talia

nick15
Level 1

Other Questions

Hello Talia, 

 

It doesn't seem to be registering the paid invoices.

 

Attached is the screen shot.

 

Regards

Nick 

TaliaI
QuickBooks Team

Other Questions

Hello Nick,

 

On the self employed product, marking your invoices as paid does not post to your income - you also have to post the payment on your bank for the income to post. Could you please make sure you have done this?

 

Thanks,

 

Talia