Good evening, @wsg1.
It's great to see a new face here in the Community. Let's work together to get this problem handled.
Before digging further, I suggest deleting and recreating the user to ensure this isn't the root of the problem.
If this doesn't work, I recommend contacting our Customer Support Team so they can take a closer look at your account with a screen share tool. Here's how:
- Go to the Help menu.
- Hit the QuickBooks Desktop Help option.
- Tap the Contact Us button or hyperlink.
- Give a brief description of the problem and click Let's talk.
- Scroll down and pick to Get a callback.
It's that simple!
Keep us updated on how the call goes. I want to ensure that you get back to running your business. Take care!
