Phoneam
Level 1

Company files

Why would Quickbooks create another company profile by itself?

Somehow it has our current file in sub-directory of the original.

Tori B
QuickBooks Team

Other questions

Hi there, @Phoneam

 

Thanks for taking the time to reach out to the QuickBooks Community. 

 

So I can better understand what is going on with your company file, could you share a screenshot of what you're seeing? This way, I can investigate this matter further and provide the right steps to get this resolved. 

 

Please know QuickBooks will not create another company file on its own. The only way that this can occur is if a user copies it, creates a backup of the file, etc. 

 

I look forward to hearing from you soon. Take care and have a wonderful day! 

 

 

Phoneam
Level 1

Other questions

I believe it happened during a backup, I think we are good now.

 

Phoneam
Level 1

Other questions

I believe it happened during a backup, I think we are good for now.