Hi Kevin,
I did originally reach out to Technical Support staff first. They were unable to solve my issue. That's why I posted here, hoping that someone had my same problem and figured out a solution. It would be a huge hassle to keep trying technical support hoping that I get lucky and find the one staff member who knows how to solve my problem, but I guess you're saying that I have to figure it out myself if I'm not willing to spend hours working my way through the technical support staff roster.
