ekeys23
Level 1
‎July 15, 2024 09:38 AM

Quickbooks Receipt Snap Not Cropping Documents

Sometime last week, the camera view on the Receipt Snap function on the Quickbooks Mobile App stopped automatically identifying documents and cropping them with the green box when scanning. I don't want to manually crop all my receipts. 

 

I have uninstalled and reinstalled the app, refreshed data in the app, and power cycled my phone. Any ideas/updates?

Reply Join the conversation
Carneil_C
QuickBooks Team
QuickBooks Team
‎July 15, 2024 10:59 AM

Other questions

Getting this fixed is our top priority, @ekeys23.

 

I'll route you in the right direction for support available to help fix this issue with receipt snaps in the QuickBooks Online (QBO) mobile app.

 

I appreciate that you've tried refreshing your app's data and tried to uninstall and reinstall your app as troubleshooting steps. Since the issue persists, I recommend contacting the Customer Care Support Team so they can have a screen-sharing session with you and investigate this behavior further. This way, they can give you the possible resolution to this matter.

 

You can find the ways to contact them through this link: QuickBooks Online Support.

 

For more insights about the QuickBooks Online (QBO) App, please refer to this article: Compare mobile app features.

 

You can always reply below if you have other queries about your QBO mobile app. We're here to help. Keep safe always.

Reply Join the conversation