I can imagine the hurdle you've been through trying to fix this, @kate111. I'm here to ensure you'll get the urgent help you need.
Since the issue persists even after performing the troubleshooting steps, I recommend contacting our Support team to investigate this further. They have all the resources to check your account thoroughly and address this matter. They can also open a ticket if necessary.
- Go to Help, then select QuickBooks Desktop Help/Contact Us.
- Select Contact Us.
- Give a brief description of your issue, then select Continue.
- Sign in to your Intuit account and select Continue and then Continue with my account.
- We'll send you a single-use code via email. Enter your code and select Continue.
- Select to chat with us or Have us call you.
We're just one post away if you need additional assistance with serial numbers or any QuickBooks-related concerns. You can click the reply button below to enter your queries.
