I appreciate you for chiming on this thread, Sarah. Allow me to join and provide information about the entries not showing up in the search function in QuickBooks Online (QBO).
To begin with, please ensure that you're logging into the correct company account. If everything checks out, I recommend contacting our support team. They have the expertise and tools to initiate a scree-sharing session, review your account, and investigate this matter further.
Here's how:
- Log in to your QBO account.
- Click (?) Help button at the top right corner.
- Go to the Search tab, then select Contact Us.
- Type a summary of your concern and click Continue.
- Choose a way to connect with us: select Start a Chat or Get a Callback.
To ensure we address your concern promptly, refer to this article for our support hours: Contact QuickBooks Desktop support.
Additionally, QBO offers various report types tailored to your business needs. Customizing these reports will help ensure you access the most relevant data. For more information on this process, refer to this article: Customize Reports In QuickBooks Online.
Please keep me updated on your progress regarding the search function issue. Feel free to comment below, and I’ll respond as soon as possible.
