sam498
Level 1
‎January 19, 2026 10:32 AM

Quickbooks online not working correctly

I have an issue downloading or printing invoices with logos and custom colors. I also seem to be missing the top navigation bar. For the invoices there is a review and send button which ive pressed a ton trying to get it complete. It will never complete after filling in ssn and business information correctly. I have cleared cache and cookies and tried ignotio and multiple browsers. The issue is present everywhere, very clearly a quickbooks issue and not a me issue. Would like this resolved especially because i sat on the phone for 2 hours and am paying for a service that doesnt work properly. Seems like if you try to sell a product for its functionality you should make sure that functionality works properly for your customers....

 

 

 

 

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Candice14
Level 1
‎January 19, 2026 01:11 PM

Other questions

Hey there, @sam498. 

 

I can certainly see how frustrating it is to deal with missing navigation settings and invoice errors, especially after you've already spent hours on the phone and tried troubleshooting on your own. It’s important that the tools you pay for work exactly as they should so you can get your business tasks done efficiently. 

 

I’ve made sure your case is now with our Next Level Help team for a deeper look. They will review your history here in the Community along with your previous support details to get the full picture of what’s happening within your account. You’ll hear from one of our experts within 1-2 business days to discuss the next steps and get this moving forward.

 

We're only a post away if you have any other questions. Take care!

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