QuickBooks Team
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Re: Upgrade Installation Problem

Thanks for alerting me about this installation error, @MetroWeschem.

 

Let's ensure your device meets the system requirements when installing QuickBooks Pro or QuickBooks Mac. 

 

Here are the minimum requirements for this QuickBooks Desktop for Mac:

  • At least MacOS 10.12 (Sierra); supported by MacOS 10.13 (High Sierra), MacOS 10.14 (Mojave)
  • Intel processor, Core 2 Duo or higher
  • Multi-user Server: Intel Core 2 Duo or higher processor to run the server
  • 2 GB RAM (4 GB RAM recommended)
  • 250 MB of available disk space
  • CD/DVD drive or Internet connection for the downloaded installation
  • Printer: 100% Macintosh-compatible printer, if you plan to print invoices, checks, deposit slips, lists, purchase orders, mailing labels, reports, or graphs
  • Checks: Use Intuit Checks if you plan to print checks. Canadian Image Ready Checks are not supported
  • Product registration required

If you're using QuickBooks Desktop Pro 2019, you may check this article for the complete list of requirements: QuickBooks Desktop 2019 system requirements.

 

Once checked, let's turn off your windows firewall and proceed with re-installing QuickBooks using the QBInstall Tool.

  1. Download the QuickBooks Install Diagnostic Tool.
  2. Save the file to the local Desktop when prompted.
  3. Close any open programs.
  4. Double-click QuickBooksDesktopInstallDiagnosticTool.exe to open the QBInstall Tool.
  5. Choose Yes to agree to the license agreement.
  6. Select Proceed to start the scan. 
  7. Run the QBInstall Tool.
  8. Restart the computer after running the tool.

If the error persists, I'd recommend reaching out to our Technical Support team. A specialist will be able to further help you via a secured remote access session.

 

Here’s how to contact:

  1. Go to the Help menu.
  2. Click Contact Us.
  3. Under How can we help? type in any keyword about your concern.
  4. Hit Continue.
  5. Click Get a call back to contact us.

For additional insights, you may check these articles:

Let me know if you have other questions about fixing program-related errors in QuickBooks. I'm always here to help.