Re: Upgrade Installation Problem
I appreciate you performing the steps shared by my colleague to resolve the problem when installing QuickBooks.
The error message is commonly caused by an incorrectly configured system settings or irregular entries in the Windows registry. Let’s start fixing the issue by rebooting your computer.
Once done, update Windows to the latest release. Install missing updates pertaining to .Net Framework, MSXML, and C++. Here’s how:
- Press the Windows key on your keyboard.
- Type in Windows update in the search bar.
- Click Check for Updates.
Right after, try installing QuickBooks. If you continue to get the same result, I recommend reaching out to the Technical Support Team for further assistance.
They have tools such as screen sharing to easily determine the root cause of the error message. Follow the steps provided by my colleague above to contact phone support.
Please refer to the following articles for other troubleshooting solutions:
- Resolve the installer encountered an error, EXEAdapter error, or error 61686 when installing QuickBo...
- Repair or reinstall Microsoft .Net Framework.
That should do it. Let me know how the call goes. I’ll keep an eye out for your response.