QuickBooks Team
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Re: Error at line 9655 (2)

The error indicates a possible corrupted or damaged transaction within your company file, Natalie.

 

Let's follow some troubleshooting steps to resolve the issue. Let's start by that your making sure your QuickBooks Desktop is up to date

 

Once updated, download and install the QuickBooks File Doctor. This tool resolves common data issues. Here's an article that'll guide you how to use the tool: QuickBooks File Doctor.

 

In case the error persists, please contact our Technical Support Team. They can help review the error logs and determine which transactions or tax codes are causing the issue. Here's how:

 

  1. Go to the Help menu and click QuickBooks Desktop Help.
  2. Click Contact Us.
  3. Enter a short description of the situation and click Continue.
  4.  Click Start Messaging or Get a callback.

Visit us again in the Community if you have other questions.