Thanks for connecting with us. I understand you want to speak with one of the phone support agents promptly, but during this month, we have a high call volume to reach the Intuit Education Team.
Your concern requires gathering personal information which I can't in the Community for your security. You can also email them through this link: https://www.intuit.com/partners/education-program/contact/. Just choose either Educators or Students.
From there, you should be directed to the right support.
Tag my name below if you have further questions. I'll get them answered. Take care.