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error when creating backup

Hi 

getting an error " Quickbooks is unable to find disk space on given location. the currently logged in windows user may not have permission to perform this task. "

it will still create a small 12kb file with "QBTempBackup.tmp �����, �� 18 2019 02 16 46 �"

i have 800GB on c drive and im logeed in windows as admin.