Hello there, @mv-jthompson.
Let me walk you through the process on how to see you're old chat history in QuickBooks Community.
- Log in to your QuickBooks Community account.
- Click the QuickBooks button in the upper right corner.
- Tap My profile and browse the old support history.
Also, you can reach out to our Customer Support Team to pull up your chat log.
Here's how to contact us:
- Sign in to your QuickBooks Online company.
- Click the Help (?) at the top right.
- Tap Contact Us to connect with a live support agent.
To ensure that we address your concern on time , please check our support hours.
Also, you can read out our self-help articles it provides tips on how to manage you QuickBooks Online account.
Please know that the Community is always here if you need assistance with QuickBooks. Have a good one!