Thank you for performing the steps given by my colleague, Don CPA.
Since the issue persists, I recommend getting in touch with our Customer Care Team. They have available tools to further check the root cause of this.
- Go to the Help menu.
- Select QuickBooks Desktop Help.
- Click Contact Us.
- Type in your concern, under Tell us more about your question, then click Search.
- You can either Get a callback or Start a message.
To know their support hours, you check out to this article: Support hours and types.
Stay in touch if you have any additional questions aside from this. Have a great day!