Did you encounter any errors when trying to renew or resubscribe to your subscription? That'll help us check to see if there's an ongoing issue with it.
You can pay for your subscription with Mastercard, Visa, Discover Card, or American Express. Also, you can only update your payment info using a web browser.
Then, you must be the Master Admin or the Company Admin to successfully update your billing info.
- Go to the Gear icon (⚙) and click on Account and Settings.
- Choose Billing Subscription tab and click the Edit (✎) icon beside your payment method.
- Update your credit card information.
- Click the Confirm card or Save button once you're done.
Check this article for more information: Update the payment information for your subscription. Also, here's more information about subscription payment options for QuickBooks Online.
I'm always here if you still have questions. I'm always here to assist. Have a great rest of the day!