We upgraded our Point of Sale to 19.0 last week and installed the new Ingenico Lane 5000 pin pads this week. Installed the drivers and have tested and been using the pin pads for a few days now. Once a sale has been completed, if point of sale is left in the Sales Screen the pin pad freezes up. If it freezes and you leave the sale screen, it stays with a screen asking to "Please Insert, Swipe or Tap Card". Will not go to the Intuit Quickbooks screen. Even if I exit Point of Sale completely, the pin pad continues to be frozen. The ONLY solution we have found is to unplug the pin pad from power and let it reboot. Takes at least 5 minutes with a customer waiting while you reboot a pin pad and point of sale.
I can't be the only one who is experiencing this. Any tips or tricks? Would love to know a quick way to reboot the pin pad without unplugging it. Cannot find anything on line. Support line was absolutely ZERO help. Basically told me, that's just the way it is.
