I'm here to share some information when resubscribing, rockstonepropert.
You will get the error code 81709 when you're not logged in as either the Master Admin or Company Admin.
You can get in touch with either of the mentioned users and let them add you as one of the authorized users to resubscribe the plan.
However, if you're logged in as either the Master Admin or Company Admin, we can run some troubleshooting steps to fix the error.
To start with, let’s access your QBO company through a private or incognito window. This helps isolate the issue since it doesn’t store data in the cache. Here are the keyboard shortcuts:
- For Chrome, press Ctrl + Shift + N.
- For Internet Explorer or Firefox, hit Ctrl + Shift + P.
- For Safari, hold down Command + Shift + N.
Then, resubscribe your account. If it works, let’s clear the cache of your regular browser. It helps the browser to function efficiently. You can also use other compatible browsers if private browsing don't work.
I’m here anytime you have other concerns. I’m looking forward to the success of your account renewal.