There are no open investigations similar to yours upon checking our records, lshulda41.
The error can be caused by too much cache. Let's perform some basic troubleshooting to fix it. We'll start logging into your account through an incognito window. It's the best place to isolate web issues. Here are the shortcut keys:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Safari: press Command + Shift + N
If you're able to set up the sales tax feature, go back to the original browser, and clear its cache. It'll help you start fresh.
Also, you can use a different browser to help us narrow the cause of this behavior.
Let me share the reference about our sales tax to guide you better: Set up and use automated sales tax in QuickBooks Online.
You're always welcome to visit the Community if you have other sales tax concerns. Take care!
You're welcome, Cordelia1. I'm glad it worked out.
Feel free to reach out to us again if you have other concerns. The Community is available 24/7. Keep safe!