QuickBooks Team

Other questions

Thank you for performing the steps given, @sandsassessment.


To ensure that this issue will get resolved right away, I recommend contacting our support team. They have a tool where you can have a screen sharing session to identify the root cause of this issue. 


 To connect with our live support, please follow these steps:

  1. Login to your QuickBooks Desktop and click the Help tab.
  2. Select QuickBooks Desktop Help.
  3. In the Have a Question window, click the Contact Us link.
  4. Then, select any topics.
  5. Under Here's how to connect with a QuickBooks expert section, click the Get Phone Number button.

I’ve added screenshots for visual reference.

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 As always, feel free to visit the Community at any time. We're here to help in any way we can.