Thank you for performing the steps given, @sandsassessment.
To ensure that this issue will get resolved right away, I recommend contacting our support team. They have a tool where you can have a screen sharing session to identify the root cause of this issue.
To connect with our live support, please follow these steps:
- Login to your QuickBooks Desktop and click the Help tab.
- Select QuickBooks Desktop Help.
- In the Have a Question window, click the Contact Us link.
- Then, select any topics.
- Under Here's how to connect with a QuickBooks expert section, click the Get Phone Number button.
I’ve added screenshots for visual reference.
As always, feel free to visit the Community at any time. We're here to help in any way we can.