Level 1

Admin Unrecoverable Error after Update. Tech Support Known Issue.

After an update on October 26, 2020, we have been unable to log into our Admin user in Quickbooks Desktop Enterprise 19.0. We have a case with Tech Support that has been escalated over two weeks. They have guided us through QB Tool Hub File Issues, Network Issues, Installation Issues, File Doctor, creating a new Windows Server Admin profile, Admin password reset and Advanceed Tools. 

We have continued to use the file for these three weeks in non-Admin user accounts which means that when they do repair the file, it will be missing thousands of sales, banking and payroll transactions.

Tech Support has told me that this is a known problem and did send one "repaired" version, but it had the same error.

 

2020-11-16_14-21-29.png