Hello there, @hr35.
Let's try accessing your account on a private browser or an incognito browser. This way, we can isolate this concern for a possible browser-related. You can use any of these keyboard shortcuts:
- Press Ctrl + Shift + N (Google Chrome).
- Press Ctrl + Shift + P (Mozilla Firefox).
- Press Command + Shift + N (Safari).
Once logged in, let's try disabling the two-step verification again. Here's how:
- Go to the Profile Icon.
- Click the Manage your Intuit Account link.
- From the Intuit Account page, select the Sign In and Security menu.
- Scroll down to the Two-step verification section.
- Click the Turn off button.
- Enter your password.
- Hit the Turn off two-step verification button.
Once completed, log out from your QuickBooks account to make sure that all account components are updated. You can check this article to learn more about multifactor authentication in QuickBooks: What is two-step verification?
Also, you can check these resources to know more about the Two-step security in QuickBooks:
- How do I enable or disable the opt-in two-step verification?
- Verify your account with multi-factor authentication.
Know that I am always here to help if you have other questions about keeping your QuickBooks account safe and secure.